

Last updated: August 2026
Entrusted Steward Academy respects your privacy and is committed to handling your personal information responsibly.
Entrusted Steward Academy is a brand of Communicate Now Pty Ltd (ABN 49 617 069 342), an Australian company operating in Victoria, Australia.
In this Privacy Policy, “Entrusted Steward Academy”, “ESA”, “we”, “us” and “our” refer to Communicate Now Pty Ltd operating through the Entrusted Steward Academy brand.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit www.entrustedstewardacademy.com, contact us, join a wait list, subscribe to communications, enrol in a program, access our online platforms or otherwise interact with Entrusted Steward Academy.
1. Personal Information We May Collect
The personal information we collect depends upon how you interact with us.
It may include:
your name;
email address;
telephone number;
billing or postal address where required;
information you provide through enquiry or contact forms;
information you provide when joining a wait list;
newsletter and communication preferences;
program enrolment and purchase information;
account or login information;
information you voluntarily provide when participating in programs, Gatherings or community spaces;
correspondence between you and Entrusted Steward Academy; and
technical and usage information relating to your interaction with our website and online services.
We seek to collect only information reasonably necessary for the purposes for which it is being collected.
2. How We Collect Personal Information
We may collect personal information directly from you when you:
submit a Contact form;
join The Steward's Formation Roadmap wait list;
join The Beacon wait list or subscribe to The Beacon;
register for a resource;
enrol in or purchase a program or service;
create an account;
participate in The Steward's Courtyard or another ESA community;
attend a Gathering, event or training;
respond to a survey or questionnaire;
communicate with us by email or another channel; or
otherwise voluntarily provide information to us.
Some technical information may also be collected automatically when you use our website through cookies, analytics technologies and our website or service platforms.
3. How We Use Your Personal Information
We may use your personal information to:
respond to questions and enquiries;
manage wait lists and notify you when something you have expressed interest in becomes available;
provide newsletters or other communications you have requested;
process registrations, enrolments and purchases;
provide access to programs, resources, communities and online platforms;
administer accounts and provide customer or participant support;
communicate important information about a program, purchase or service you are using;
maintain and improve our website, programs, resources and services;
understand how our website and resources are being used;
maintain the security and integrity of our systems;
meet our legal, accounting and administrative obligations; and
carry out other purposes for which you have given your consent or which are otherwise permitted by law.
We will not sell your personal information.
4. Email Communications and The Beacon
Where you expressly join The Beacon, a wait list or another email communication, we may use the information you provide to send the communications you requested.
For example, if you join The Beacon Wait List, we may contact you to let you know when The Beacon begins and, where you have consented, send subsequent editions of The Beacon.
You can unsubscribe from marketing or newsletter communications at any time by using the unsubscribe link contained in the email or by contacting us.
Unsubscribing from optional marketing communications does not necessarily prevent us from sending essential administrative or service-related communications relating to something you have purchased, enrolled in or requested.
5. Contact Forms and Enquiries
When you contact us, we use the information you provide primarily to receive, manage and respond to your enquiry.
Submitting a general Contact form does not automatically subscribe you to The Beacon or other optional marketing communications unless you separately choose to subscribe.
6. Programs, Accounts and Communities
If you enrol in a program or participate in an ESA online community, we may collect information necessary to provide and administer your participation.
Where you voluntarily share information within a community, Gathering or other interactive space, other participants may be able to see that information.
Please exercise appropriate care when deciding what personal information you share with others in community spaces.
Additional Program Terms or Community Guidelines may apply to particular services.
7. Sensitive Information
Because Entrusted Steward Academy provides Christian formation and faith-based resources, people may sometimes voluntarily share information relating to their faith, personal experiences, testimony, circumstances or other matters that may be sensitive or deeply personal.
Please only provide sensitive information where it is reasonably relevant and you are comfortable doing so.
Where we collect sensitive information, we will seek to handle it with appropriate care and in accordance with applicable law.
We will not intentionally use a private testimony, personal story or sensitive contribution as public promotional material without appropriate permission.
8. Cookies and Usage Information
Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality and maintain security.
Technical information collected automatically may include:
IP address;
browser type;
device type;
operating system;
pages visited;
dates and times of visits;
referring pages or websites; and
other diagnostic or usage information.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
9. Third-Party Service Providers
We use third-party technology and service providers to help operate Entrusted Steward Academy.
These may include providers that assist with:
website hosting;
customer relationship management;
forms and databases;
email delivery;
online learning;
online communities;
payment processing;
analytics;
file storage;
video or audio delivery; and
other administrative or technology services.
These providers may process personal information on our behalf where reasonably necessary to provide their services.
We seek to use reputable providers and take reasonable steps to ensure personal information is handled appropriately.
10. Overseas Processing and Storage
Some of the third-party technology providers we use may store or process information outside Australia.
As a result, personal information may be transferred to or processed in jurisdictions whose privacy laws differ from those in Australia.
Where reasonably required, we take steps appropriate to the circumstances to ensure that service providers handling personal information have suitable privacy and security protections.
11. Payment Information
Where you purchase a program, product or service, payments may be processed through a third-party payment provider.
We may receive information about your transaction, such as your name, contact details, payment status, amount paid and transaction reference.
We do not ordinarily need to directly store your complete credit or debit card details where those details are securely processed by the relevant payment provider.
12. Disclosure of Personal Information
We may disclose personal information where reasonably necessary:
to service providers assisting us in operating ESA;
to professional advisers such as accountants, lawyers or technology advisers where appropriate;
to comply with legal or regulatory requirements;
to protect our lawful rights or the safety and security of our users, systems or services;
in connection with a legitimate business restructuring, sale or transfer where permitted by law; or
where you have consented to the disclosure.
We do not sell or rent personal information to third parties for their own marketing purposes.
13. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include appropriate technical, administrative and organisational safeguards and the security measures provided by the technology platforms we use.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
14. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services you have requested, to maintain appropriate business and financial records, to resolve disputes, or to meet legal obligations.
When information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate and legally permitted.
15. Access and Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before providing access or making certain changes.
There may be circumstances in which applicable law permits or requires us to decline an access request. If that occurs, we will respond as required by law.
16. Deletion Requests
You may contact us if you would like us to delete personal information we hold about you.
Where reasonably possible and legally permitted, we will action appropriate deletion requests.
We may need to retain certain information where required for legal, financial, contractual, security or legitimate administrative purposes.
17. Children's Privacy
Entrusted Steward Academy programs and services are primarily intended for adults.
We do not knowingly seek to collect personal information directly from children through our website or programs without appropriate authority or consent where required.
If you believe a child has provided personal information to us inappropriately, please contact us.
18. External Websites
Our website may contain links to third-party websites and resources.
Those websites operate independently of Entrusted Steward Academy and may have their own privacy practices and policies.
We encourage you to review the privacy policy of any third-party website or service you choose to use.
19. Privacy Questions and Complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us.
We will seek to review and respond to privacy concerns within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the appropriate Australian privacy regulator.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, practices or legal obligations.
The current version will be published on our website together with the date it was last updated.
21. Contact Us
For privacy enquiries, requests or complaints, please contact:
Communicate Now Pty Ltd
Trading through Entrusted Steward Academy
ABN 49 617 069 342
Victoria, Australia
Email: [email protected]
Website: www.entrustedstewardacademy.com